Frequently Asked Questions

Free Shipping Offers

Free Standard Shipping is offered on all orders over $100.
*Aspen reserves the right to change this offer, without liability or notice.

Credit Card Processing

All credit cards are processed securely by Authorize.Net. They use advanced encryptions and security measures to keep your information safe.

Shipping

Orders received by 2pm eastern will ship the same day.
We have the ability to ship via USPS, UPS, & Fed-Ex. Customers may choose their preferred carrier at check-out.
Free Shipping: When this option is selected. Our warehouse will choose the best carrier.

Backorders

Website inventory is updated 4 times a day. But, occurrences can happen.
Normally backorders are shipped within 1 to 2 weeks.
If item(s) are not expected to arrive within a this time period the item(s) will be refunded.

Returns

Returns with a RMA number are gladly accepted and usually processed within 3 to 4 business days.
*RMA number must be visible on the outside package.
*We will only accept items that are affiliated with the RMA being returned.

Part Numbers

Part Numbers are for identification purposes only.
Many parts in the industry can replace other parts. These numbers are in the ‘Can Replace’ section of a products description.